Privacy Policy & Data Protection

1. Introduction & Commitment to Privacy

Driver Zone ("Company", "we", "us", "our"), operating the website www.driverzoneonline.com and located at Near Uttarbanga Sangbad Office, Banipukur Road, Middle Shanti Nagar, Loknath Mandir Road, Dabgram, Siliguri, West Bengal – 734004, is strictly committed to protecting the privacy and personal data of our users, travelers, and vehicle owners.

This Privacy Policy explains what personal information we collect, why we collect it, how it is safeguarded, and how your payments are securely processed through our authorized gateway partner, Razorpay.

2. Information We Collect

To coordinate driver dispatch and fulfill on-demand chauffeur duties, we may collect the following categories of information:

• Contact Details: Full Name, Mobile / WhatsApp Number, and Email Address.
• Location Information: Doorstep pickup address, destination landmarks, and itinerary details in Siliguri, North Bengal, or Sikkim.
• Vehicle Information: Vehicle make, model, fuel type (petrol/diesel/EV), and transmission (Manual or Automatic) to allocate a driver trained specifically for your automobile.
• Transactional Metadata: Booking reference numbers, duty logs, timestamps, and payment status receipts provided by Razorpay.

3. Strict No-Data-Selling Policy

4. Payment Security & Razorpay PCI-DSS Compliance

We take online transaction security with the utmost seriousness. When you pay online for a driver hire booking:

• PCI-DSS Certified Gateway: All credit card, debit card, UPI, and net banking transactions are processed directly through Razorpay Software Private Limited, a globally certified Payment Card Industry Data Security Standard (PCI-DSS Level 1) payment aggregator.
• 128-bit / 256-bit SSL Encryption: All data transmitted between your web browser and payment processors is encrypted using industry-standard Secure Sockets Layer (SSL) protocols.
• Zero Card Data Storage: Driver Zone does NOT store, view, or retain your sensitive financial credentials (such as 16-digit card numbers, CVV codes, UPI PINs, or banking passwords) on our servers. All financial entries are processed directly within Razorpay's encrypted vault.

5. Purposes of Data Processing

Your details are processed strictly for lawful operational needs:

• Assigning the nearest qualified chauffeur to your doorstep in Siliguri.
• Transmitting the driver’s verified contact details, photograph, and arrival status via SMS / WhatsApp.
• Generating legitimate Goods and Services Tax (GST) compliant commercial invoices.
• Processing authorized refunds back to the original payment method through Razorpay as per our Refund & Cancellation Policy.
• Responding to customer service inquiries and resolution of transit grievances.

6. Cookies & Session Analytics

Our website uses standard session cookies to provide optimal browsing speed, preserve navigation states, and analyze aggregated website traffic patterns. These cookies contain no personally identifiable health or financial information. You may configure your internet browser to refuse cookies, though certain interactive features may function with diminished efficiency.

7. Data Retention & Safeguards

We enforce administrative, technical, and physical safeguards to prevent unauthorized access, alteration, or disclosure of customer records. Booking logs are retained only as long as required to fulfill statutory taxation, legal compliance, and customer dispute resolution mandates under Indian law.

8. Grievance Officer & Contact Information

In accordance with the Information Technology Act, 2000 and the Rules made thereunder, if you have any questions, feedback, or data privacy grievances, you may contact our designated Grievance Officer: